Quick answers to the questions we hear most. Can't find yours? Email support@stowwellhome.com — we reply within one business day.
Ordering
How do I place an order?
Add items to your cart and check out — we accept all major credit cards and popular express payment options. You'll receive an order confirmation email right away.
Can I change or cancel my order?
Yes — orders can be changed or cancelled for a full refund any time before they ship. Email us with your order number as soon as possible.
Shipping
How long does delivery take?
Orders are processed within 1–3 business days. Delivery typically takes 7–14 business days depending on your location. You'll receive a tracking number by email as soon as your order ships.
How much does shipping cost?
Shipping is calculated at checkout based on your location and order size.
Where do you ship?
We currently ship across the United States. If your country isn't available at checkout, drop us a line — we may be able to help.
Returns & Refunds
What is your return policy?
You can request a return within 30 days of receiving your order. Items should be unused and in original packaging. Full details in our return policy.
My item arrived damaged — what do I do?
We're sorry! Email us within 7 days of delivery with your order number and photos, and we'll send a free replacement or issue a full refund.
Products
Are your storage bags washable?
Most fabric organizers can be wiped clean with a damp cloth; check the individual product page for specific care instructions.
Will the vacuum bags work with my vacuum?
Yes — our compression bags work with any standard household vacuum with a hose attachment, plus the included hand pump where noted.
Still need help?
Reach us any time at support@stowwellhome.com or through the contact page.